Water and Electric Combination Utility in the City of Dothan, Alabama Selects Aclara’s Advanced Metering Infrastructure Solution
Case study details how a single network and headend can simplify operations, enhance outage restoration and improve customer service in a complex service territory
ST. LOUIS, June 9, 2020 – The City of Dothan, Ala. recently turned to Aclara, a division of Hubbell Utility Solutions and a leading supplier of smart infrastructure solutions (SIS) to electric, gas and water utilities worldwide, for an advanced metering infrastructure (AMI) solution to support its 31,000 electric and 35,000 water meters. A new case study details how the city implemented a single network solution that effectively collects water and electric meter readings and provides the information needed to enhance operations and customer service for city residents.
Dothan implemented the Aclara RF™ network, a point-to-multipoint network that provides gas, electric and water utilities with reliable, two-way communications. The AMI solution was particularly suited to Dothan’s service territory, which is characterized by electric and water customers dispersed across differing geographic areas. Also key to the implementation is the AclaraONEÒ software platform that allows the city to employ a single system to manage and use data from both water and electric meters.
More details on the Dothan’s AMI solution for its combination utility are detailed in a new case study.
“The City of Dothan is a good example of the type of utility that benefits most from Aclara’s smart infrastructure solutions approach to combination utilities,” said Kumi Premathilake, division vice president, AMI and Services, Hubbell Utility Systems. “The ability to flexibly configure the network, as well as manage both water and electric data with the same head-end software, allows the utility to cost-effectively and efficiently serve its customers.”
In addition to meter reading, the new AMI system will also play a critical role in providing outage restoration after weather events such as hurricanes, which happen quite frequently in the state. The AMI data from the Aclara system is funneled directly into the utility’s outage management system, providing an immediate view into the extent of an outage.
“Now that we’ve tied the Aclara system [through the interface available in AclaraONE] into our outage management system, we see outage information automatically,” said Chris Phillips, electric operations manager, City of Dothan. “This allows our crews to more quickly pinpoint where repairs must be made on the distribution system.”
The Aclara AMI solution is also helping Dothan provide a prepayment service to electric and water customers. The city’s prepayment program eliminates upfront deposits, prevents monthly billing surprises, empowers customers to track usage, and allows them to manage their own payment cycles.
“The financial benefits from the prepay program for our budget-conscious customers as well as Dothan Utilities has been tremendous. To achieve this, getting 15-minute data from electric meters and hourly data from water meters read by Aclara’s AMI system was instrumental,” Phillips added.
Aclara, a division of Hubbell Utility Solutions, is a world-class supplier of smart infrastructure solutions (SIS) and services to more than 1,000 water, gas, and electric utilities globally. Aclara SIS offerings include smart meters and other field devices, advanced metering infrastructure and software and services that enable utilities to predict and respond to conditions, leverage their distribution networks effectively, and engage with their customers. Aclara was recently recognized for its vision and end-to-end solution strategy by Navigant Research, won a Global Smart Energy Networks Enabling Technology Leadership Award as well as a North American New Product Innovation Award from Frost & Sullivan, and was named a finalist in three categories of the Platts Global Energy Awards. Visit us at Aclara.com, follow us on Twitter @AclaraSolutions or subscribe to our blog.
About Hubbell Power Systems
Hubbell Power Systems, Inc. (HPS) is a subsidiary of Hubbell Incorporated and an international manufacturer of quality transmission, distribution, substation, OEM and telecommunications products for a broad range of non-residential and residential construction and electric, gas and water utility applications. With revenues of $1.1 billion, HPS operates manufacturing facilities in the United States and around the world. The headquarters is located in Columbia, South Carolina.
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